Contact Us
We’re here to help with anything you need — whether it’s product questions, order updates, or returns.
Customer Support
For all inquiries, please email us at:
We typically respond within 12–24 hours.
Order Support
If your message is about an order, please include:
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Your order number
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The email used at checkout
This helps us assist you faster.
Returns & Exchanges
For return requests, please contact us before sending any items back.
We will provide instructions to ensure the process is smooth.
Business Hours
Monday – Friday
9:00 – 18:00 (EET)
Our Approach
At Pawnest, we aim to provide a calm, reliable, and thoughtful experience — both for you and your pet.
Every message matters to us, and we’ll do our best to help.