Returns & Refunds
We want you to feel confident when shopping with Pawnest.
30-Day Returns
You may return your item within 30 days of delivery.
To be eligible:
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The item must be unused
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In original condition
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In original packaging
How to Start a Return
To begin a return, contact us at:
Please include:
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Your order number
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Reason for return
We will guide you through the process.
Refunds
Once your return is received and inspected:
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You will be notified
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Approved refunds are issued to the original payment method
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Processing may take a few business days
Return Shipping
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Return shipping costs are the responsibility of the customer
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Original shipping fees are non-refundable
Exception:
If the item is defective or incorrect, we will cover the return costs.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include photos if possible.
Exchanges
We currently do not offer direct exchanges.
If needed, please return the item and place a new order.
Need help?
We’re here to help: